# Generating Support Log Files

> If you contact Sisense Support, you might be asked to generate and send a support file. This file contains information about Sisense that will help Sisense Support understand your environment and solve issues.

*Source: https://docs.sisense.com/main/SisenseLinux/generating-support-log-files.htm*

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Last updated: June 11, 2026

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| --- | --- |
| [Tier](https://www.sisense.com/pricing/#pricing) | [Deployment](https://docs.sisense.com/main/SisenseLinux/introduction-to-sisense-cloud-managed-services.md#ComparisonofManagedCloudandSelfHosted) |
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If you contact Sisense Support, you might be asked to generate and send a support file. This file contains
information about Sisense that will help Sisense Support understand your environment and solve issues.

**To generate the support file:**

- In the **System Management** tab of the Admin page, click **Generate Support File**.

  ![Admin SysMgmt Config(7)](https://docs.sisense.com/main/Resources/Images/Admin_SysMgmt_Config(7).png)

  A new tar.gz file is downloaded to your system with the following name format:
    
  `support-yyyy-mm-dd-hh:mm.tar.gz`