Collected Product and Usage Data

Sisense collects data when you or your users install or use Sisense products or services. Sisense uses data collected for internal and support-related purposes such as improving our products and services, improving customer engagement, conducting research, and resolving technical issues.

The tables below list and describe the types of data Sisense collects when you install and access Sisense products.

User Information

Data	Description
Sisense Owner ID	The email address of the owner of the Sisense account.
Unique Users	The number of unique users that have accessed Sisense.
Username	The name of the user that initiated the query to an ElastiCube. This data is obfuscated by default in every installation.

System Information

Data	Description
Host Name	The machine name of the host where Sisense is installed.
Disk IO	The amount of disk input / output operations traffic generated by the machine where Sisense is installed.
Cores	The amount of processing cores on the machine.
Logical Processors	The amount of logical processors on the machine.
Disk Drive Model	The model name of the hard drive of the machine where Sisense is installed.
HD Free Space	The amount of unused hard drive disk space.
Last Update Date	Last time Sisense was updated on the system.
NetVersion	The version of .Net framework installed on the machine.
Operating System	The operating system installed on the machine.
RAM Capacity	The amount of memory in gigabytes on the machine.
System Data Drive	The drive name of the hard drive where Sisense is installed.
System HD Size	The size of the hard drive where Sisense is installed.
System HD Space in USE	The amount of hard drive space currently in use.
Timezone	The time zone where the server is located.
Page File	Data regarding your page file such as its name, directory, size, and its initial and maximum size.
CPU Processing	The average and maximum percentage of CPU being used.
Memory Usage	The average and maximum percentage of memory being used.
Data Folder Free Space	Amount of free space remaining where Sisense's data folder is located.
Data Folder Total Size	The size of the data folder.
Data Folder Used Space	The amount of space currently being used in the data folder.
Data Server Folder Directory	Directory of the data folder.

Connectivity Information

Name	Description
Network Traffic	The amount of network traffic generated by the machine where Sisense is installed.
# Simultaneous Query Executions	The amount of concurrent queries being processed through the Sisense Web Application.
Management TCP Port	The TCP port where queries are routed.
Query CPU Cores	The amount of cores used for processing queries.
Query TCP Port	The TCP port where queries are routed.
Query Timeout (Seconds)	The number of seconds until a query times out.
Concurrent Queries	The amount of concurrent queries.
Query Response Time	The average response time for queries.
Query Status by ElastiCube	The amounts of various statuses of queries.
Time of Query	The time the query was initiated.
Duration	The amount of time it took to respond to the query.
Count	The number of events recorded in our reports.

Sisense-Related Information

Name	Description
Sisense Version	The version of Sisense installed on the machine.
ElastiCube Count	The number of ElastiCubes hosted by the machine.
Sisense CPU	The amount of CPU being used by Sisense.
Sisense Memory	The amount of memory being used by Sisense.
Backup ElastiCube before each Build	If ElastiCubes are saved prior to running new builds.
ElastiCube CPU Usage	The amount of CPU used by ElastiCubes.
ElastiCube Memory Usage	The amount of memory used by ElastiCubes.
ElastiCube Name	ElastiCube Name.
Status	The status of an ElastiCube query.
Exceptions	Exception data such as the time an exception occurred, which application the exception occurred in, the exception message returned, the error type.
Build	Build data such as when the build was initiated, which ElastiCube was built, when each phase of build occurred, the type of build, how long the build took to complete, the type of data source of the build, and the names of the tables processed during the build.
Sisense CPU ElastiCube Server	The percentage of CPU used of the ElastiCube server.
ElastiCube Virtual Bytes	The amount of virtual bytes used by each ElastiCube.
Sisense Monitoring Version	The version of Sisense's remote support module (monitoring).

Action Logs

Name	Description
Action	The type of action performed by the user, for example: CreateWidget, ResetFilter, DashboardShared, AddAlert, AddLdapDomain, NarrationFeatureEnabled, etc.
Area	The area of the application the action is related to, for example: Setup, Dashboard View, EC Manager, Dashboard Design, Dashboard View.
Feature	The name of the feature being used, for example: Plugin Admin, Dev to Production, Pulse, Export to Excel.

Logs

Parameter	Description
Product Exception Log	Product exception data such as when an exception occurred, which application, the message returned and the error type.
Event Log	Record when an error occurred, in which application, and the error message. The error messages within the event logs may contain information such as IP address, and ElastiCube, dashboard, or widget names.