# Sisense Cloud Support Access

> Sisense provides an option for customers to temporarily grant our Support Team secure, time-limited access to their instance. This helps the Support Team to quickly identify and resolve issues by observing the real-time state directly.

*Source: https://docs.sisense.com/main/SisenseLinux/cloud-support-access.htm*

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Last updated: June 10, 2026

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| --- | --- |
| [Tier](https://www.sisense.com/pricing/#pricing) | [Deployment](https://docs.sisense.com/main/SisenseLinux/introduction-to-sisense-cloud-managed-services.md#ComparisonofManagedCloudandSelfHosted) |
| Grow    Enterprise | Cloud |

The Sisense platform provides an option for customers to temporarily grant the Sisense Support team with secure, time-limited access to their instance. This helps the Support team to quickly identify and resolve issues by directly observing the real-time state.

## Benefits

Granting Support Access provides customers with the following benefits:

- Faster diagnosis and resolution of issues
- Accurate support based on real-time conditions
- Complete control over duration and access revocation
- All support interactions are fully audited and transparent

## Enabling Support Access

Administrator permissions are required to enable Support Access.

1. Navigate to your instance settings, located under the **Admin** tab **> App Configuration > General Settings**.

   ![SupportAccessDuration](https://docs.sisense.com/main/Resources/Images/SupportAccessDuration_1210x558.png)
2. Click the **Support Access** option.
3. Select the appropriate access duration.

## Customer Control and Security

- Only customers can enable, adjust, or revoke this access
- All actions performed by the Support Team are logged and audited
- Access automatically expires after the chosen duration

For further information or assistance, contact our Support team.